Contact Buran Casino

If you need assistance with your Buran Casino account or have a question about our services, email support@burancasino-aus.com. Our support team can help direct your enquiry and provide general information about common account, payment and gaming matters.

Buran Casino operates under two Curaçao licences: number 8048/JAZ issued by Antillephone N.V. and a licence from the Curaçao Gaming Control Board, providing regulatory oversight for the platform.

How to get in touch

For support by email, write to support@burancasino-aus.com. Please use the email address connected to your account where possible. Including clear and relevant information can help the team understand your request and respond more efficiently.

Your message may relate to any of the following matters:

Account access, profile details and verification questions
Deposits, withdrawals or other payment enquiries
Bonus terms and general promotional questions
Technical problems affecting the website or your account
Responsible gambling requests, including requests for account support or restriction information

What to include in your message

To help us investigate your enquiry faster, include your account email or username, a short description of the issue and any relevant screenshots if they are available. Do not send passwords, payment card numbers or other unnecessary sensitive information by email.

Enquiries are usually answered within 24 hours, although response times can vary depending on the subject and the information needed. If your question concerns responsible gambling, please explain what support you are seeking so it can be directed appropriately.