Responsible Gaming

Online casino games involve risk, and there is no guaranteed way to win. Outcomes are determined by chance, so previous results do not predict future results. A winning streak does not make another win more likely, and a loss cannot be recovered by continuing to play. The result of each game should be viewed independently.

Only gamble with money you can afford to lose after essential costs such as rent, bills, food, transport and other commitments have been paid. Never use borrowed money, credit intended for essential expenses or money set aside for someone else. If you are gambling to escape stress, loneliness or other difficult feelings, consider taking a break and speaking with someone you trust.

Keep gambling in perspective

• Set a budget for gambling before you start and do not exceed it.
• Decide how long you will play and take regular breaks away from the screen.
• Keep gambling separate from everyday spending and financial responsibilities.
• Do not chase losses or increase stakes to try to win back money.
• Avoid gambling when you are upset, tired, affected by alcohol or affected by other drugs.
• Remember that gambling is not a substitute for employment, saving or financial planning.

Planning your play in advance can make it easier to recognise when to stop. Consider the amount of money and time that feels appropriate for entertainment, then treat those boundaries as firm limits rather than targets to use. If your circumstances change, review your budget before playing again.

Practical steps

1. Set a spending limit that reflects your available entertainment budget.
2. Set a time limit and use an alarm or reminder to help end your session.
3. Use available account controls to restrict deposits, play or access where those features are offered.
4. Keep a record of deposits, withdrawals and time spent gambling so your activity remains visible.
5. Take regular breaks, including days or longer periods without gambling.
6. Do not attempt to bypass a limit or restriction by opening another account or using another person's account.
7. Review your activity if you find yourself playing more often, spending more or feeling unable to stop.

If you want to reduce or stop your gambling, use the responsible gambling tools available through your account where applicable. You can also contact Buran Casino through the support channel shown on the website to ask about available account restrictions or self-exclusion options. Do not share your account with another person, and do not allow another person to gamble through your account.

Gambling harm can develop gradually and may affect finances, relationships, work, study, sleep and mental wellbeing. It is not necessary to experience every warning sign before taking action. If gambling is causing concern, reducing or stopping sooner can help prevent further harm.

Possible warning signs

• Spending more money or time gambling than you planned.
• Trying to win back losses by gambling more or increasing your stakes.
• Feeling restless, irritable or anxious when you cannot gamble.
• Hiding gambling activity, losses or transactions from family and friends.
• Borrowing money, selling possessions or missing payments because of gambling.
• Using gambling to cope with stress, low mood, loneliness or other problems.
• Neglecting work, study, health, family or social responsibilities.
• Making repeated attempts to stop or cut down without success.
• Feeling regret, shame or distress after gambling but continuing to play.

These signs do not mean that you have failed. Gambling harm is a health and wellbeing issue, and support is available. Speaking honestly with a trusted person or a qualified support service can be an important first step.

A temporary break can help you reflect on your gambling and reset your routine. If you need a longer break or want to stop, ask for self-exclusion or other account restrictions through the available support process. Once a restriction is requested, do not try to work around it by creating another account, changing account details or gambling elsewhere online.

You may also find it helpful to remove saved payment methods, block gambling websites or applications, ask your bank about gambling transaction controls where available, and tell someone you trust about your decision. Replacing gambling time with exercise, social activities, hobbies or other planned routines can make a break easier to maintain.

If someone else may be affected

Gambling can affect partners, family members and friends as well as the person gambling. If you are worried about someone, choose a calm time to explain what you have noticed without judgement. Encourage them to seek professional advice, but remember that you are not responsible for controlling another person's gambling. Protect shared finances and your own wellbeing, and seek support for yourself if needed.

Players must meet the minimum legal age and any other eligibility requirements that apply to online gambling in their location. Keep your account details private and take reasonable steps to prevent children or other unauthorised people from accessing gambling services or devices.

If gambling is affecting your finances, relationships, health or peace of mind, consider speaking with a qualified gambling support service in your state or territory. Australian support services can provide confidential information, counselling and practical guidance for people who gamble and for affected family members. Gambling Help Online is one national source of information and support. You can also look for services through official Australian government or state and territory health websites.

You do not need to wait until a crisis to ask for help. A financial counsellor may assist with budgeting and debts, while a health professional can help with stress, anxiety, depression or other concerns connected with gambling. If you feel at immediate risk of harming yourself or someone else, contact emergency services or an appropriate crisis support service in your area without delay.

Our approach

Buran Casino aims to provide clear responsible gambling information and support players who want to manage, reduce or stop their gambling. We may take steps consistent with our policies and applicable requirements where activity raises responsible gambling concerns. We encourage players to be open about any difficulty and to use available restrictions as soon as they are needed.

For questions about responsible gambling tools, account restrictions or self-exclusion, use the support option available on the Buran Casino website. We will not provide a contact detail here that may change. Responsible gambling is a shared responsibility, and asking for help is a positive step.