Privacy Policy

The information handled by an online casino generally depends on how you use the website and the services available to you. Some information is provided directly by you, while other information is collected automatically when you visit or use the website. We seek to keep the information we handle relevant to the purposes described in this Privacy Policy.

Account and identification information

When you register or maintain an account, we may handle details such as your name, date of birth, contact details, username, account preferences and information needed to verify that you are eligible to use the service. We may also handle records of communications with you, including questions, requests and information provided to customer support.

Verification and financial information

To support identity checks, age checks, security processes and anti-fraud measures, we may request verification documents or other information relevant to confirming your identity and account activity. We may also handle payment details, deposits, withdrawals, transaction records, gaming activity and related account history. Payment information may be processed through specialist payment providers, and we do not necessarily receive or store every detail associated with your payment method.

Technical and usage information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device characteristics, language settings, approximate location, pages viewed, access times and interaction information. We may also receive information from cookies and similar technologies. This information helps us operate the website, understand how it is used, maintain security and improve the player experience.

Information from other sources

Where appropriate, we may receive information from payment providers, verification services, fraud-prevention services, technical suppliers or other service providers involved in delivering the website. We may combine information from these sources with information connected with your account when this is necessary for the purposes described in this policy.

Personal information is used for legitimate operational, security, customer service and compliance purposes. The exact use depends on the information concerned and your relationship with Buran Casino. Common purposes include the following:

• Creating, administering and securing your account.
• Providing casino services, processing account activity and maintaining accurate account records.
• Processing deposits, withdrawals and other payment or transaction instructions.
• Carrying out identity, age, verification and eligibility checks.
• Detecting, preventing and investigating fraud, money laundering, unauthorised access, collusion and other improper or unlawful activity.
• Meeting legal, regulatory, tax, accounting and responsible gambling obligations that apply to online gambling services.
• Responding to questions, complaints, privacy requests and other support enquiries.
• Monitoring website performance, troubleshooting technical issues and improving products, features and user experience.
• Sending service messages about your account, transactions, security, website changes or other important operational matters.
• Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.

We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law. Where information is no longer needed for a relevant purpose, we take reasonable steps to remove it, de-identify it or securely retain it only where retention is required.

Sharing information with service providers

Information may be shared with service providers that help operate the website and account services. These providers may include payment processors, identity and verification providers, fraud-prevention specialists, technology and hosting providers, customer support services, analytics providers and professional advisers. Such providers should only use information as needed to provide their services or meet applicable obligations.

Information may also be disclosed where reasonably necessary to protect players, Buran Casino or other people, to investigate suspected misuse, or to comply with a valid legal or governmental request. If the business or its services are reorganised, transferred or combined with another business, information may be handled as part of that process, subject to applicable privacy requirements.

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep account features working, support security, understand website usage and measure the effectiveness of communications. Some cookies are necessary for core functions, while others help us improve the website or provide relevant information.

You can manage or restrict cookies through your browser settings. If you disable certain cookies, some website features may not work correctly or may become less convenient. Browser settings differ, so refer to your browser provider for instructions on clearing, blocking or accepting cookies.

Security

We use reasonable technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, monitoring, secure transmission methods and procedures for handling account and payment information. No website, online service or electronic transmission can be guaranteed to be completely secure, so you should also protect your password and avoid sharing account credentials with others.

Retention of information

We keep information only for as long as it is needed for the purposes described in this policy, to resolve disputes, enforce agreements, maintain business records, protect the service or meet applicable obligations. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed. Once information is no longer required, it may be securely deleted, de-identified or placed beyond routine use.

Information about children

The services are intended for eligible adults only. We do not knowingly invite children to create accounts or provide personal information. If you believe a child has supplied information through the website, contact support so the matter can be reviewed and appropriate steps can be taken.

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer required, and withdrawing consent to marketing communications.

Making a privacy request

To exercise your data rights or ask a privacy question, contact support@burancasino-aus.com. Please describe your request clearly and provide enough information for us to understand which account or records it concerns. We may need to verify your identity before providing information or making changes, particularly where the request involves account, verification or transaction records.

• Access: ask for a copy of personal information we hold about you, subject to applicable exceptions and verification requirements.
• Correction: ask us to update information that is inaccurate, incomplete or out of date.
• Deletion: ask us to remove your information where it is no longer needed or where deletion is otherwise available.
• Withdrawing marketing consent: withdraw your consent to marketing communications at any time by contacting support@burancasino-aus.com or using an unsubscribe option included in a marketing message.

Withdrawing marketing consent will not affect essential service messages, including account, security, transaction or other operational communications. A deletion or access request may also be limited where information must be retained for legal, security, fraud-prevention, dispute-resolution or other permitted purposes. If a request cannot be completed in full, we will explain the relevant reason where appropriate.

Changes to this policy

We may update this Privacy Policy when our services, information practices or legal obligations change. The latest version will be made available on the website, with an updated date or other notice used where appropriate. You should review this page periodically so you remain informed about how information is handled. Continued use of the website after an update may be subject to the revised policy, to the extent permitted by law.

If you have concerns about how your information has been handled, please contact support@burancasino-aus.com first so the matter can be reviewed. We will consider privacy enquiries and requests in accordance with applicable requirements.